Policies & Procedures

Tuition & Fees

Trillium Medical Education Consultants reserves the right to change tuition fees, including but not limited to, administrative fees, academic fees, placement fees and the refund policy at any time without prior notice. Failure to pay invoices for enrolled programs, courses, or placements may subject to removal from the program, course, or placement. Enrolment letters and certificates will not be released until the student has a clear ($0) balance. Monthly payment plans are subject to a 5% (five-percent) payment plan fee. Students with overdue fee accounts will be subject to a 10% (ten-percent) late fee. Students with overdue accounts over 60-days (sixty-days) will be involuntarily withdrawn from enrolment from their program, course, or placement. Exceptions for certain financial conditions will only be granted, under limited circumstances, by submitting a petition, in writing, to the Chief Executive Officer.

Withdrawal & Refund Policy

In order to withdraw from a program, course, workshop or a place at Trillium Medical Education Consultants, students must submit an official withdrawal request to info@trilliummedical.ca. There are no refunds applicable once the student has submitted their placement application form and the placement has been confirmed. The descriptions of the clinical placements are based on student feedback and information from the host site. Trillium Medical Education Consultants does not guarantee what the student experience as it will be based on the student’s involvement and host site approval.

Student Code of Conduct

Trillium Medical Education Consultants has the expectation that every student will comply with the Student Code of Conduct. Failure to abide by the code may result in termination from the placement/program.
This is a non-exhaustive Code of Conduct, which shall govern students and instructors generally. Students and instructors/preceptors shall be bound by all other comprehensive policies as established and amended by Trillium Medical Education Consultants, from time to time:
• Respect the academic freedom of their peers and faculty
• Maintain and ensure academic honesty at all time
• Be cooperative and respectful with staff, teachers, and other students.
• Report inappropriate conditions, student, or faculty behavior.
• Seek to ensure the physical and psychological health and safety of oneself and others
• Participate in any dispute resolution process fairly and respectfully

Promotional Offers & Discounts

Trillium Medical Education Consultants may offer various Promotional Offers including but not limited to discount codes, promotional codes, coupon codes, or voucher codes. Only one (1) promotional offer may be redeemed per Clinical Experience Placement. Promotional offers are only redeemable on select Clinical Experiences and for certain periods of time as determined by Trillium Medical Education Consultants. Promotional offers cannot be used in combination with other discounts, coupons, or other promotional offers. Promotional Offers cannot be applied after an experience is confirmed. Once a Promotional Offer is applied to a Clinical Experience, it cannot be removed or transferred to another Clinical Experience. Promotional Offers are strictly offered as a free promotional material with no monetary value. Each Promotional Offer has its own discount value, and any Promotional Offer value will not be replaced if your order is canceled by you or Trillium Medical Education Consultants or refunded. Promotional Offers have no cash value and may not be redeemed for cash.

Waiver

In consideration for Trillium Medical Education Consultants Inc. (“TMEC”) providing medical education to Individuals and placing Individuals into clinical placements, which Individual acknowledges is a good and valuable consideration for entering into this Agreement, Parties hereby acknowledge and agree as follows:

  1. Immigration Status:

TMEC will revoke individual’s USA immigration status if Individual is granted a USA visa based on the immigration letter provided by TMEC. Once submitted to TMEC, any documentation will not be returned to Individual.

  1. Fees:

An individual shall be held financially responsible for all rotations fee/tuition. The individual shall discuss all rotations and finances with the TMEC prior to Individual’s start date. The individual shall be held financially responsible for rotations chosen by Individual that require extra fees, which are non-refundable. TMEC will not be responsible for any rotations or fees that are not done through TMEC or for Individual’s failure to meet licensing requirements. It will be the Individual’s responsibility to ensure their medical school accepts the placement for credit.

  1. Canceled Rotations:

TMEC shall not be responsible for rotations that are canceled from the Hospital/Doctor. TMEC will try their best to accommodate Individual’s rotation scheduling requests. TMEC will try their best, without guarantee, to place Individual into a rotation in the choice of Individual’s specialty on Individual’s requested start date. The individual understands there may be rare last-minute changes in Individual’s schedule, hospital, attending or start date due to unforeseen circumstances that are beyond the control of TMEC.  Failure by TMEC to accommodate Individual’s rotation requests or place Individual in a rotation(s) shall not constitute a breach of this agreement or entitle a refund of any portion of Individual’s tuition cost or clinical clerkship payments. All clinical application, service and training fees are non-refundable.

  1. Behavior:

TMEC will take no responsibility for Individual’s actions, behavior, and professionalism at Individual’s placement. The individual shall be solely liable for all damages and fines incurred from Individual’s placement. TMEC will not be responsible for Individual’s missed rotations.

  1. Picture:

The individual gives permission to TMEC to Individual’s picture/videos for promotions. Individuals give preceptors and hospitals clearance to access the required documents for clinical placement.

  1. Non-Disparagement:

Individual agrees that Individual will not, directly or indirectly, speak or act in any manner that is intended to, or does in fact, damage the goodwill or the business of TMEC, of the business or personal reputations of any of its directors, officers, agents, independent contractors, customers, vendors, or suppliers.  Individual further agrees that Individual will not engage in any other deprecating conduct or communications with respect to TMEC; provided, however, that nothing in this Agreement shall preclude Individual from providing honest, forthright, and truthful testimony in any court or regulatory action or proceeding.

  1. Nondisclosure of Confidential and Proprietary Information:

7.01: Definition of Confidential and Proprietary Information.  “Confidential and Proprietary Information” means any and all information, whether oral, written, or committed to Individual’s memory that is not generally known by persons not employed by, or parties to contracts with, TMEC, whether prepared by TMEC or Individual, including but not limited to:
(a) Inventions, designs, discoveries, works of authorship, improvements, or ideas, whether or not patentable or copyrightable, methods, processes, techniques, shop practices, formulae, compounds, or compositions developed or otherwise possessed by TMEC;
(b) the subject matter of TMEC’s patents, design patents, copyrights, trade secrets, trademarks, service marks, trade names, trade dress, manuals, operating instructions, and other intellectual property to the extent that such information is unavailable to the public;
(c) TMEC’s information, knowledge, or data concerning its financial data, including financial statements and projections, pricing information, costs, sales, budgets, and profits, business plans such as products and services under development, clinical trials, proposals, presentations, potential acquisitions under consideration, and marketing strategies, manufacturing processes, organizational structures, such as names of doctors, preceptors, teachers, independent contractors, employees, consultants, and their positions, contact information, hospitals, clinical sites, and compensation schedules, salaries, student information such as grades,  finances, personal information, surveys, customer lists, lists of prospective customers, customer research, customer meetings, customer account records, sales records, training and servicing materials, programs, techniques, sales, and contracts, supplier and vendor information including lists and contracts, relational data models, company manuals and policies, computer programs, software, disks, source code, systems architecture, blue prints, flow charts, and licensing agreements; and/or
(d)  any document marked “Confidential”, or any information that Individual has been told is “Confidential” or that Individual might reasonably expect TMEC would regard as “Confidential,” or any information that has been given TMEC in confidence by customers, students, medical institutions, doctors, or other persons and entities.

7.02: Confidentiality Obligations.  The individual agrees to hold all Confidential and Proprietary Information in the strictest confidence during the time Individual is a student at TMEC and following graduation, withdrawal or transfer for any reason, voluntary or involuntary.  To this end, Individual shall:

(a) use Confidential and Proprietary Information necessary to complete Individual’s rotation;
(b) not access patient or employee information unnecessary to perform the Individual’s rotation;
(c) release patient information in accordance with TMEC Data Classification and Release of Information policy;
(d) not make, or permit or cause to be made, copies of any Confidential and Proprietary Information, except as necessary to carry out its duties as prescribed by TMEC;
(e) not disclose or reveal any Confidential or Proprietary Information, or any portion thereof, to any person or a company who is not under a legal or contractual obligation to TMEC to hold such information confidential including but not limited to any of Individual’s companies or affiliates;
(f) take all reasonable precautions to prevent the inadvertent disclosure of any Confidential and Proprietary Information to any unauthorized person;
(g) acknowledge that TMEC are the owners of all Confidential and Proprietary Information, including but not limited to any confidential or proprietary information Individual develops or works on as part of Individual’s rotation with TMEC or TMEC’s affiliates, and agree not to contest any such ownership rights of TMEC;
(h) deliver promptly to TMEC all Confidential and Proprietary Information and all TMEC documents and property upon request, whether confidential or not, including, without limitation, all books, manuals, records, reports, notes, contracts, lists, blueprints, programs, databases, and other documents or materials, whether hard copy, electronic, or another form, including copies thereof, whether prepared by Individual or TMEC, all equipment furnished to Individual in the course of or incident to his enrollment with TMEC.

  1. Non-Compete

Individual expressly agree during the time Individual is a student at TMEC and for a period of five (5) years following the date of Individual’s graduation, transfer and/or withdrawal from TMEC, Individual will not, directly or indirectly, as an employee, agent, proprietor, partner, stockholder, officer, director, or otherwise, render any services to, or on their own behalf engage in or own a part or all of any business which is the same as, similar to, or competitive with the Business of TMEC, including but not limited to the clinical placement of medical students and medical education, anywhere in the world, as this Business of TMEC is international in scope, without the prior written consent of TMEC.

  1. Non-Solicitation:

The individual shall not during the time Individual is a student at TMEC and for a period of five (5) years immediately following the date of Individual’s graduation, transfer and/or withdrawal from TMEC, regardless of any reasons or cause, either directly or indirectly:

  • make known to any person, firm or corporation, the names and contact information of any of the customers, doctors, preceptors, hospitals, clinical sites, consultants, independent contractors, employees, agents or affiliates of TMEC or any other information pertaining to them; or
  • call on, solicit, or take away, or attempt to call on, solicit, or take away any of the customers, doctors, preceptors, clinical sites, hospitals, consultants, independent contractors, agents, employees or affiliates of TMEC on whom the Individual called, had knowledge of or should have had knowledge of, or with whom they became acquainted, during his/her clinical rotations through TMEC either for TMEC or for any other person, firm or corporation.
  1. Acknowledgment of Reasonableness:

Individual acknowledges and agrees that the restrictions contained in Paragraphs 6, 7, 8 and 9 are reasonable and necessary to protect the legitimate business interests of TMEC and to avoid disruption of TMEC’s business.  Individual also acknowledges and agrees that the restrictions do not impose the undue hardship on Individual or operate as a bar to Individual’s sole means of support.

  1. The existence of Irreparable Harm:

Individual acknowledges and agrees that in the event of any breach or threatened breach byIndividual of any of the provisions of this Agreement, damages shall be an inadequate remedy and that TMEC will suffer irreparable harm and, as a result, TMEC shall be entitled to injunctive and other equitable relief such as restraining orders and preliminary or permanent injunctions to specifically enforce the provisions of this Agreement and to protect TMEC against any breach or threatened breach.  TMEC also retains the right to terminate Individual’s clinical rotation and refuse to provide an evaluation. If TMEC is required by applicable law to furnish a bond or other surety as a condition of the entry of an injunction or restraining order, Individual agrees that such bond or surety shall be in the minimum amount required by law.

  1. Non-Exclusive Remedies:

Nothing herein shall be construed as prohibiting TMEC from pursuing any other remedies available to TMEC for Individual’s breach or threatened breach of this Agreement, including the recovery or damages from Individual, which includes reasonable attorney’s fees, court costs, and/or filing fees, and an accounting and repayment of all profits, compensation, commissions, remuneration, or other benefits that Individual directly or indirectly has realized and/or may realize as a result of, growing out of, or in connection with, any such violation.  These remedies shall be in addition to, and not in limitation of, any other rights or remedies to which TMEC are or may be entitled.

  1. Indemnification:

Individual for his/her self, his/her heirs, spouse, guardians, executors, administrators and assigns will indemnify and hold harmless TMEC, including, but not limited to, anyone acting on its behalf, its directors, officers, employees agents, successors, affiliated preceptors, affiliated schools, affiliated firms and corporations and assigns from and against all past, present and future demands, claims, causes of action, losses, fines, penalties, injuries, illnesses, damages (including consequential damages), liabilities, judgments and expenses (including without limitation, attorney’s fees) incurred in connection with, or arising from, any acts, errors, omissions, malpractice, or negligence by Individual or any other person, contractor, agent or representative of Individual with respect to this Application and Agreement, including, but not limited to, any application misrepresentations or omissions to which TMEC may have relied upon, such as Individual’s clinical experience, Individual’s education, Individual’s licensing, Individual’s residency, Individual’s grades, verification by State/Province/School/Hospital boards or officials and Individual’s letters of recommendations.The individual will not compel my past/present/future educational institute(s) to pursue any sort of action towards TMEC. These terms carry over even if Individual’s clinical experiences and medical education with TMEC and their affiliates have ended under this agreement and any other additional services provided.

  1. Severability:

In the event any one or more of the provisions contained in this Agreement are deemed illegal or unenforceable, such provision: (i) shall be construed in a manner to enable it to be enforced to the extent permitted by applicable law; and (ii) shall not affect the validity and enforceability of any legal and enforceable provision of this Agreement. This Agreement shall be governed by the laws of the State of Illinois, without regard to choice of law rules. In the case of an enforcement action arising under or related to this Agreement, the prevailing party shall be entitled to reasonable attorney’s fees, costs, and necessary disbursements in addition to any other relief to which the prevailing party may be entitled. This provision shall be construed as applicable to the entire Agreement.

Non-Disparagement

1. Consideration: In consideration for delivery of the programs and placement services and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged by all current students (hereinafter “Students”) of Trillium Medical Education Consultants.

2. “Disparagement” for the purposes of the policy, shall generally refer to negative remarks about Trillium Medical Education Consultants which are made maliciously or recklessly about Trillium Medical Education Consultants, including all of those persons covered under this policy, or without taking reasonable steps to verify the truth of such remarks prior to having made them.

3. Who is Bound: subject only to the laws held to be applicable in any jurisdiction which would have the effect of nullifying this policy or any part of it, the Students shall be bound by, and shall familiarize themselves with this non-disparagement policy. Adhering to the policy is an ongoing condition of enrolment.

4. Purpose of Policy: Trillium Medical Education Consultants has a reputation for excellence and offers programs and placement services for various healthcare personnel. Trillium Medical Education Consultants is committed to maintaining high standards in teaching and in ensuring that the value of Trillium Medical Education Consultants’s credentials remain strong and are relatively uncompromised by the Students who seek to disparage Trillium Medical Education Consultants, its programs, its directors & officers, its staff, its instructors, its instructors, or its graduates.

5. Social Media: with the popularity and ubiquity of social media (Facebook, YouTube, Snap Chat, Instagram, Twitter, etc.) the Students, and the graduates (i.e. “alumni”) of Trillium Medical Education Consultants programs and placement, can communicate in a way that they have never done so before. Trillium Medical Education Consultants applauds the fact that the Students and alumni have new opportunities to network for employment and can communicate with each other socially. Trillium Medical Education Consultants is con dent that this will contribute to Trillium Medical Education Consultants’s growing reputation in the marketplace.

6. Survival of Non-Disparagement Covenant: the Student agrees that this policy shall survive the completion of Student’s program or placement indefinitely, whether or not the Student is successful in completing same. The Student undertakes not to disparage Trillium Medical Education Consultants both while a Student and thereafter. The Student expressly acknowledges that disparagement violates the proper administrative complaint procedure established by Trillium Medical Education Consultants.

7. Reputation is a Two-Way Street: the Students will derive a significant benefit from becoming an alumnus of Trillium Medical Education Consultants. At the same time, Trillium Medical Education Consultants is ultimately “defined” by the “quality” of its graduates i.e. where they end up working and how they are putting their skills to the test in the workforce. Trillium Medical Education Consultants and the Students have a common interest in preserving and protecting the integrity and image of Trillium Medical Education Consultants.

8. Specific Undertakings of Student: with the above in mind, the Students shall undertake to do the following:

(a) Refrain from making any public statement or statements, through social media or otherwise, about Trillium Medical Education Consultants, which would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of Trillium Medical Education Consultants;

(b) Refrain from making any public statement or statements, through social media or otherwise, that would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of another (and without limitation) existing or former student, preceptor, host site, or staff member of Trillium Medical Education Consultants;

(c) Report to Trillium Medical Education Consultants immediately, the publication of any unduly critical, derogatory, or libellous statement or statements, or statement(s) which may tend to unfairly injure the reputation of Trillium Medical Education Consultants, through social media or otherwise. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student;

(d) Report to Trillium Medical Education Consultants immediately the publication of any inaccurate, unduly critical or derogatory, or libellous statement or statements tending to unfairly injure the reputation of another (and without limitation) existing or former Student, instructor, preceptor, host site or staff member of Trillium Medical Education Consultants. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting Student;

(e) Refrain from disparagement of Trillium Medical Education Consultants in any other form that would reasonably be considered to bring Trillium Medical Education Consultants, and without limitation, its faculty, staff, or alumni, into disrepute;

(f) Familiarize themselves with any other policies which bind them as Students, including but without limitation, Trillium Medical Education Consultants’s policies relating to privacy, harassment, discrimination and bullying.

9. Discipline for Non-Compliance: Discipline, including expulsion or other sanctions as appropriate, may result from non-compliance with this policy. No refund will be given for expulsion and/or suspension, but Trillium Medical Education Consultants will act reasonable in making such a determination.

Anti-Bullying, Anti-Harassment, Anti-Discrimination

Subject to the laws of application in each province, state, or jurisdiction, which shall prevail over this policy, the following shall apply:

I. Definitions

“Bullying” is defined as the activity of repeated, aggressive behavior intended to hurt another individual, physically, mentally, or emotionally. It shall be interpreted by the Institution, acting reasonably. “Discrimination”, is any practice or behavior, whether or not intentional, that has a negative impact on an individual or group because of personal characteristics or circumstances unrelated to the person’s abilities. Discrimination may arise as a result of direct differential treatment or it may result from the unequal effect of treating individuals and groups in the same way. “Equal Treatment”: equal treatment is a treatment that brings about an equality of results and that may, in some instances, require differential treatment for an individual. For example, in the context of access to physical classroom space to give all employees equal treatment in entering a building, it may be necessary to provide a ramp or an elevator for an employee who requires the use of a wheelchair; and “Harassment”: means improper comment or conduct based on one or more of the prohibited grounds, that a person knows or ought to know would be unwelcome, offensive, embarrassing or hurtful. “Student”: means a student or prospective student of Trillium Medical Education Consultants.

II. Scope of Policy

Trillium Medical Education Consultants has adopted this Anti-Bullying, Anti-Harassment, Anti-Discrimination Policy (the “Policy”) to ensure ethical and respectful practices and treatment for each student or prospective student/s of Trillium Medical Education Consultants (hereinafter “Student”, jointly or severally).

The objective of the Policy is to create a climate of understanding and mutual respect where each person feels a part of the Trillium Medical Education Consultants online and physical community.

Trillium Medical Education Consultants will not tolerate, ignore, or condone any form of bullying, discrimination, or harassment and is committed to promoting appropriate standards of conduct at all times.

Each Student is responsible for respecting the dignity and rights of his/her fellow Students. Bullying, discrimination, and harassment are serious forms of misconduct which may result in the expulsion of a Student without entitlement to a refund. Trillium Medical Education Consultants will take any and all reasonable steps available to ensure a harassment-free, bullying-free, and discrimination-free environment, including barring perpetrators from its online portal, placement sites, and physical facilities, or from entering into a program or practicum, as appropriate.

III. Application of Policies

Bullying, harassment, or discrimination of any sort will not be tolerated through any medium. For example, online (social media, e-mail, or otherwise) harassment, bullying, or discrimination by a Student will be treated just as if it occurred on a physical campus.

Without limitation, the following prohibited grounds of discrimination and any combination of these grounds will specifically not be tolerated, and nor will any others which are specifically prohibited

a) Race;
b) Citizenship;
c) Sexual Orientation;
d) Ancestry;
 e) Creed;
 f) Age;
 g) Place of Origin;
 h) Sex (including pregnancy); i) Marital Status;
 j) Colour;
 k) Gender;
 l) Family Status;
m) Ethnic Origin;
 n) Disability.

Every Student having legal capacity has a right to contract on equal terms without discrimination based on those items above.

Bullying standards may be adopted or updated by Trillium Medical Education Consultants from time to time and may subsume behavior that is different from that characterized by human rights or harassment behavior pursuant to governing Human Rights legislation. Students must report any alleged form of bullying, harassment, or discrimination to info@trilliummedical.ca, Trillium Medical Education Consultants official designee to receive and make decisions regarding a report of an alleged form of discrimination or bullying, as soon as they become aware of an issue.

Duty to Accommodate means the legal obligation of Trillium Medical Education Consultants to take steps to eliminate disadvantage caused by systemic, attitudinal, or physical barriers that unfairly exclude individuals or groups protected under Human Rights legislation (as applicable). Trillium Medical Education Consultants will investigate any and all allegations of bullying, harassment, or discrimination promptly, in accordance with the law, and free from reprisal.

Where to Report: Trillium Medical Education Consultants’s official designated to receive and make decisions regarding a report of any alleged form of discrimination or bullying, immediately if there are any questions or concerns about this Policy please email info@trilliummedical.ca

The individual agrees they have read all of the above-listed policies in this agreement and voluntarily accept the policies and procedure when I submit my application for placement to Trillium Medical Education Consultants. I fully agree to abide by its terms.